New Wave Doors Ltd

I had 3 sets of 4 metre wide doors installed on 24th September 2019. Following install one of the opening doors had a significant gap at the top which meant we couldn't lock the door and therefore couldn't secure the property. I reported this by email on the 15th October 2019. Work was carried out to rectify this on 12th November 2019, so the house wasn't secure for about 4 weeks. The fitters who carried out this work said that one of the frames needed refitting and they would report back. Heard nothing since as of February 2020. Another of the opening doors doesn't lock easily, the latch catches and needs a bit of a tug to engage so i can turn the key. I haven't requested this to be rectified yet. One of the sliding doors once opened is quite difficult to shut again. All in all, the quality of product and service is less than impressive. The company needs to put as much effort into install and aftercare as they do into selling the product in the first place. UPDATE: 1st September 2020 New Wave sent some fitters to sort the problem 5th March 2020. They said they would have to refit one of the frames and not to use the doors until it is rectified. The faulty latch on one of the other doors they would sort out at the same time. I emailed 16th June to ask when they would be carrying out the work but was advised "We are unable to do service calls at the moment due to the pandemic. Once we are able to someone will be in contact to book you in." I emailed again on the 24th August. No reply. I email today and was advised: "Due to staff holidays and personal issues there is nobody in our installations and customer services department today." So, out of three sets of doors, one set I have been advised I can't use. One set has a dodgy latch which requires pulling up so the latch will operate so i can lock it. The third one seems to operate as expected.