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Britelite Windows

4.2/5 Stars - 134 reviews

Britelite House, Bircholt Road, , Parkwood Trading Estate, , Maidstone , Kent.
01622 663399
kathy.loughrey@britelitewindows.co.uk
britelitewindows.co.uk
134 reviews
4.2
117 Positive Reviews
17 Negative Reviews
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Reviews (134)
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June 2023
maidstone
I recently purchased my house, which came with a conservatory that was built only a few years before by Britelite. The conservatory had a 10 year 'guarantee' from them. We had a lot of heavy rain in the first half of 2023. Despite the gutters being clean and clear, the conservatory sprung a huge leak where it is connected to the house, and has caused a mass of water damage to the wall. Its now growing a lot of mildew / mold. Upon contacting Britelite about this, I was told that that this guarantee wasn't valid as I hadn't requested a transfer of the guarantee from the previous owner of the house to myself within 3 months of purchasing the house. This is not mentioned AT ALL on the guarantee. The only caveat mentioned on the certificate is that it is transferable subject to a satisfactory chargeable inspection. It seems like they will use any excuse to get out of putting right their faulty workmanship. Be aware. I'm now taking legal advice. I've requested to make a formal complaint to them but they wont respond.
 
1/5 stars by Ross Brook on June 19th 2023

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