Abbey Windows (Thames Valley) Ltd

We were recommended Abbey by some friends because of the good service, competitive pricing and friendly staff. They weren't wrong. Right from the first interaction with the salesman, we had a good feeling about Abbey. They didn't try to sell us what we didn't need, were honest about the products and what would and would not work for us. Our cats even liked him! (A far cry from the two other salesman who gave us a quotes!!) Pricing was certainly competitive. Whenever I had to ring up the staff were helpful and friendly. And the fitters were great guys. Very competent and talked us through all the work they were doing and what they found on our 200 year old house. The only small point for improvement is that from placing the order to getting a fitting date was a good few weeks with no communication. We started to wonder whether everything was ok or not. Just an email or two during this time to update us and reassure us would go a long way. Overall, a 5 star sale that we are really happy with. The windows and doors look and feel great and have transformed our little cottage immeasurably. Thanks!

We have had a Porch enclosed with new doors and glass on all sides. * Survey, Design, Pricing, Contract, Date fixing, Installation - All very professionally done * All very courteous and nice gentlemen who attended in all phases * Lead times could have been bit shorter, of course were informed during contract * It could have helped to have a bit more advise on beautification All in all, nice job and thank you.

They turned up on time to put the new Windows in. They were all put in properly and lookvery good. The opening and locking procedure was clearly explained.

Great products and Service. I couldn't recommend them enough. Mr. Donovan

Abbey provided our windows some years ago which we were pleased with and so when we decided to have our soffits done we went to them. Their standard remains as good and we are very pleased with the result. They fitted the roof line with the minimum of fuss, were always courteous and conscientious and the site was always left as it was found. I would have no hesitation in recommending Abbey to friends and family.

I had my window installed by Abbey over a year ago and I've recommended them to everybody since. I can't remember the installers names but they were brilliant and picked up after them self.

Very impressed with the no-pressure sales process and competitive pricing. We ordered front doors and the surveyor came within a few days and then the doors were custom made and installed within a fortnight- the installer was very thorough and left the property as clean as it was when he arrived, even demonstrating how to operate the door!

We have used Abbey on three occasions. Each time we have used them it has been straight forward. We have never been put under pressure to buy. We have just had a conservatory and bifolding doors fitted. Chris and Chris were extremely efficient and tidy. The works were completed on time and to my high standards. Like others on here I would have no problems recommending Abbey Windows. One last thought Visit the showroom and speak to the staff they were brilliant with us. I chose my conservatory as they had what I wanted in the showroom so I could touch and appreciate what I was buying.

We have just had replacement windows and doors fitted by Abbey Windows. From our initial contact, to obtaining a detailed quote, advice on building regs, follow up survey of the property, contract preparation and finally the fitting, the company has been totally professional. All staff we had dealings with were very open and approachable and we found them extremely helpful and courteous at all times. The fitting date was well ahead of plan and the fitting team arrived on time on the days scheduled. The work was completed to a high standard, inevitably there was some disruption, as you would expect with any building work but each day the team cleared away any debris on site and vacuumed as necessary. We had one issue with a misdetailed window (clear glass should have been obscure) but this was actioned quickly and replacement glass fitted the following week. Overall we are extremely pleased with the end result and would happily recommend Abbey Windows to any potential future customers.

We had Abbey to quote for our Windows. Andy came out to see us he and was brilliant. We had no sales patter just good advice. Their prices were reasonable, we also visited the showroom. It was great as the flush casement windows we wanted were actually on display 🙂 Windows are now fitted and look outstanding. We are very pleased with Abbey and their people. Start to finish has been a real pleasure. My sister has just had her windows and doors replaced now also. They have had a very positive experience like us Toni.

Abbey have been a tremendous help. The windows and doors supplied have been of excellent standard. The fitter Craig was a breathe of fresh air. I would have no problem recomending this company to anyone. Sean.

The service and that I have received from Abbey Windows as been of a very high standard from start to finish. The information provided by the estimator and then surveyor really put me at ease before ordering my new windows and door,and then the on going communication throughout the installation process was as good as could of been expected. The fitters done a great job and were very polite. The end result is amazing. I had a few minor snags that were dealt with straight away without question. I would certainly recommend Abbey Windows to anyone especially if they are apprehensive about the industry.

The quality of the product and the fitting were 5 stars. The area where as a customer we felt a little disappointed was on our first few visits to the show room. My wife had very specific requirements and didn't want bulky hinges, we were told you can have what we got. It was only after subsequent visits that the exact requirements were met. I would definitely recommend Abbey Windows to everyone.

I would highly recommend this company. Great products and customer service. No hard sales tactics

I have used Abbey Windows on and off for over 30 years. I even used the company prior to it becoming Abbey Windows some 35 years ago. They have always been accommodating and reasonably priced. I have sent my son and now even my grandson to them. I recently purchased a conservatory; I was amazed to see their showroom. And all the options available to me. I spoke with Neil the company MD to thank him for the continued fantastic service. I didn't have the largest conservatory 3mtr by 3mtr; with the livin roof detail. But I fully appreciated how complex my works were. Their chaps Andy and Rob did a stunning job and I am honestly over the moon. I do already use my conservatory although it is only 5c outside. It's no longer a fridge like my old conservatory.

We’d ordered an Easifold bifold door and 5 windows from Abbey but our experience of this company turned into a complete nightmare that is still unresolved. They started work much later than their quoted lead time, then left the ground floor windows and bifold door half-finished for a month, with only temporary single glazing in the door that was letting in water – and only came back after I’d complained. Meanwhile, they invoiced me for the balance without having finished the work. They also quoted over £1,8K for a 3.5m2 upper window for a hole that hadn’t been made yet but when the surveyor measured up, the final window came out at under half the size - 1.5m2. I pointed out it should likewise be reduced in price but they refused to do so, though eventually, they took off a nominal £100; I believe I was overcharged by @ £700. They then aggressively pursued the balance, expecting me to pay up the second the installers had finally finished, and voiced their annoyance that I’d wanted my husband to see it that evening before I paid up! The next morning, they bombarded me with phone calls from the moment I got up and sent an office junior up to my home to collect a cheque from me that morning – all very suspicious and intimidating. The Easifold doors soon became impossible to close or lock on a hot day and I requested Abbey come and sort this out but the installations manager made up complete fabrications concerning the cause of the problem, without ever seeing it, claiming we had caused it ourselves! He refused to rectify the matter and I had to get a window doctor out, who informed me that the problem lay in there not having been sufficient tolerances allowed in either its installation or manufacture. I reported the matter to Consumer Direct and was advised to send a recorded delivery letter to Abbey, quoting their legal obligations and giving a reasonable time frame to put the matter right, but they replied with accusative letters and have denied any obligation on their part. Their service engineers have since come out on several occasions to change the trickle vents that became misshapen in the summer’s heat (which took them 4 attempts!), and all agreed unofficially that the bifold door has been badly installed, but said the company had instructed them not to touch it. So the company’s warranty covering installations against future failures is obviously not worth the paper it’s written on as Abbey will always wriggle out of its obligations. When the window doctor saw the condition of the rest of Abbey’s work, he was more concerned at the state of the 4 ground floor windows that he said was the worst he’d ever seen; they were jutting out at varying levels, the frames bowed and proud of the rendering in places, and he said they would eventually leak. Part of the problem lay in the fact that Abbey’s surveyor had proposed that the windows would look good on our ‘modernist’ home if they were sill-less and said he knew how he could do this – but he never explained the possible consequences of having them installed. I reported the whole saga to Trading Standards, who took up the case on my behalf, but they also got nowhere with Abbey, not even managing to get Andrew Young, the Managing Director, out to see the state of the works – he seems only ever concerned with self-promoting his ‘charity work’. Trading Standards’ intervention did, though, manage to rectify Abbey’s mis-selling of our order with the promise of an M&S voucher under their ‘Winter Fit Deal’ that had never materialised – although I didn’t receive a voucher, I got a cheque instead. The only lucky thing was that we hadn’t signed the purchase agreement on the Solidor that Abbey were going to install and we then went to a lovely family-run firm in Reading that did an excellent job, and cheaper, so we had them do our side windows as well and my son’s house in Tilehurst.