Anyone may leave feedback about any company they’ve had dealings with. We don’t hand-pick customers, or reviews.
We publish all genuine positive and negative reviews regardless of whether or not a company subscribes to our services.
We log the IP address of every review before publication to guard against fake, or commissioned reviews.
We insist that all reviewers supply a valid email address.
Anyone can report any review for investigation and we will remove all reviews that are proven to be hoax, malicious, or unfair.
We alert consumers to be wary of unverified reviews and offer businesses a paid for review verification service.
Although we moderate all reviews before publication it’s impossible to check the authenticity of every one, so site visitors should only rely on customer feedback that has been verified by us.
We will not publish anonymous feedback, or reviews that:
Anyone may report a review for investigation at any time.
If the review is reported to be malicious and we agree, it will be removed immediately.
If the review is reported to be unfair, or a hoax, it will be investigated and the reviewer will be asked to provide evidence to support their comments. Suitable examples include: proof of enquiry, proof of purchase, copies of correspondence, or photographic evidence. The review may be removed before, during, or after this investigation, entirely at our discretion.
IMPORTANT: If you report a review, which is subsequently proven to be genuine, it will be re-published and highlighted as Verified Feedback.
While a review is under investigation the review text will be replaced with a message stating that the review is under investigation.
This review will be investigated by our moderation team and the reviewer will be given 5 days to substantiate their claim. If the reviewer fails to comply it will be permanently removed from this website.