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Anyone may leave feedback about any business they’ve had dealings with. We don’t hand-pick customers, or reviews.

We publish all genuine positive and negative reviews regardless of whether or not a business subscribes to our services.

We log the IP address of every review before publication to guard against fake, or commissioned reviews.

All reviewers are required to verify their email address and provide proof of purchase.

Anyone can report any review for investigation and we will remove all reviews that are proven to be hoax, malicious, or unfair.

Businesses who subscribe to our services may upload scanned images of written customer testimonials but these are clearly marked and don't count towards their quality score.

We offer businesses a paid for review verification service.

Review Moderation Process

We will not publish anonymous feedback, or reviews that:

  • contain any material which is obscene or offensive;
  • promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  • contain misleading or deceptive statements or omissions;
  • are likely to harass any other person;
  • infringe any copyright, database right or trade mark of any other person;
  • contain any unsolicited or unauthorised advertising, or promotional material;
  • are likely to disrupt our service in any way;
  • give the impression that they emanate from us where this is not the case; and
  • advocate, promote or assist any unlawful act.

All Checked Investigation Procedure

Anyone may report a review for investigation at any time.

If the review is reported to be malicious and we agree, it will be removed immediately.

If the review is reported to be unfair, or a hoax, it will be investigated. The reviewer will be asked to provide evidence to support their comments. The review may be removed before, during, or after this investigation, entirely at our discretion.

IMPORTANT: If you report a review, which is subsequently proven to be genuine, it will be re-published and highlighted as Verified Feedback.

While a review is under investigation the review text may be replaced with a message stating that the review is under investigation.

This review will be investigated by our moderation team and the reviewer will be given 5 days to substantiate their claim. If the reviewer fails to comply it will be permanently removed from this website.

We monitor the performance of over 15,000 home improvement businesses to make sure customers like you can buy with confidence.

We can help you find the best quote for your project, or you can submit your best quote to us and we'll use our buying power to get you a guaranteed trade discount.

But it doesn't stop there because we’ll also protect your deposit and monitor the work carried out by your chosen contractor.

All for FREE!

We're Trading Standards approved too, so buy through us and you really can buy with confidence!