New Wave Doors Ltd

I bought a 4 panel slide and twist window (4m long) that was installed on 24 Oct 2017. The product looks good and it seemed to really enhance my new extension. Unfortunately, little I knew when I bought it about the poor quality of this product and the even poorer quality of the customer service. I regret having made the decision to go for it. In a nutshell, the good weather during the early May 2018 bank holiday gave me finally the chance to open the window and enjoy this feature after winter. Shame that the 28 degree temperature of those days had melt the glue of the "tape" that covers the rails over which the window panels slide. As I slid the panels, that tape completely deformed and stretched under my eyes. It didn't go back to position, and had to cut a section of it to be able to close the window. Now, I can only open the main door while none of the other three panels can be slid from their closed position. After a number of attempts to contact the customer service via phone and email, I finally managed to speak with Sarah around the late May bank holiday. She sent me a form to fill explaining the problem. I sent it back on May, 29 2018. After three weeks, I haven't been notified that the filled form was received and what they intend to do. I emailed last weeks asking for an update and got no answer, I tried to call the office several times, and even left a couple of messages but nobody has comeback to me yet. Goes without saying that in all conscience I cannot recommend this product to anybody. As for me, I hope that the company will have the decency to come back to me and address the problem as soon as possible avoiding me further inconvenience and before summer ends, as well as that I can add an happy ending to this review. Otherwise, I'll need to seek legal advice.