New Wave Doors Ltd

My rating is no stars but that’s not an option. I write this review to warn others that the 5 star reviews on here are not a true reflection of this company. I also saw good reviews and made the huge mistake of paying over my deposit and trusting this company. After a series of delays and lies from this company about why they couldn’t deliver the doors on the 5th failed install date I was left with no option but to go elsewhere so I could finally secure my property. They will not refund your deposit and only continue to give a list of excuses for their failure (a metal shortage that doesn’t seem to affect any other company in the UK). Thankfully my credit card company are finally refunding my deposit after they had also been given the run around trying to get a response from this company. The reviews mention they no longer accept credit cards which is worrying as consumers need protection from this company. They will not hesitate to lie to get your money and then lie about why they cannot fulfil their side of the contract. Their failures caused me so many consequential delays with my builder that I was then left to sort out the remaining issues myself. They say that renovating is stressful but my experience with New Wave was more like something from rogue traders. Relieved to have my money back and to never have to deal with them again (not that they reply to emails or answer the phone anyway).