New Wave Doors Ltd

5.0/5 Stars - 70 reviews

18 Clothier Road, Brislington, Bristol, BS4 5PS.

70 reviews

5.0

70 Positive Reviews

0 Negative Reviews

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Reviews (70)

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February 2020

south-cambridgeshire

Delivery was due Mon 3rd Feb, was told on the Friday 31st Jan delivery was no longer happening on the Monday due to a "metal shortage" and a delay of 7 days from 3rd Feb to 10th Feb! Thursday (6th Feb) morning (2 days before late delivery) I'm told another delay due to "unforeseen circumstances" this time for another 8 days to the 18th Feb. Nothing in way of an apology, just a blunt email telling me of an update. I'm also a trade customer, and told I'm getting priority, so I'd hate to see how direct customers are treated! I had carpenters and plasterer lined up for the 4th Feb, and decorators for the 7th Feb to finish the room, this is now still exposed to the elements, trades still wanting paid and a customer still paying crazy heating costs to heat a room with a plastic sheet for a door, not to mention how unhappy they are!

Company Response

Hi Cliff Further to our conversation regarding your order placed on 9th January please accept my apologies in the date changes you received from us although this came within the 4-6 week lead time I fully appreciate your frustration. I am now happy we have resolved the issue at hand. Please do not hesitate to contact me if you require any further help assistance. Kindest Regards Zoe

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New Wave Doors Ltd

5.0/5 Stars - 70 reviews

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