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New Wave Doors Ltd

5.0/5 Stars - 70 reviews

18 Clothier Road, Brislington, Bristol, BS4 5PS.
https://newwavedoors.co.uk/
sales@newwavestore.co.uk
01179 724 551
70 Positive Reviews
0 Negative Reviews
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Reviews (70)
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About New Wave Doors Ltd

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June 2019
THIS COMPANY SHOULD BE SHUT DOWN BY TRADING STANDARDS. (Just google their name and see just how many bad reviews there are) Wish I had checked the reviews first. DO NOT BUY FROM THIS COMPANY YOU WILL REGRET IT!!! I recently bought a set of doors for around £6k the customer service was beyond a joke and no calls were ever returned the doors have still yet to be installed due to the worst information, support and lies upon lies provided. Currently going through a legal battle to get money refunded. Which I have been told by my solicitor I should win as the company is in breach of many trade agreements/ laws set out to protect customers from sub standard customer service. Avoid this company at all costs

Company Response

Mr Hughes, The contents of this revue are malicious, deliberately misleading and significantly at variance with the facts of this matter. Your doors were made to the sizes agreed with you and your builder, and confirmed by you in a document bearing your signature. Our installation team attended site but were unable to install your doors as the aperture was the incorrect size and logically there has to be a charge for a second visit. This is all covered in your pre-installation pack, which stresses the importance of checking with your builder to make sure that the aperture is ready for installation. We have tried to help you with this but instead you have chosen to abuse the integrity of on-line review platforms as a source of genuine customer feedback, to post vexatious and malicious content in an attempt to force us to pay for your mistake. This matter is now with our lawyers. Regards, New Wave

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The above reviews are the opinions of the individuals submitting them and not necessarily a true reflection of the performance of this business. We therefore disclaim all liability and responsibility arising from any reliance placed on them.

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