Company Response
Mr Hughes, The contents of this revue are malicious, deliberately misleading and significantly at variance with the facts of this matter. Your doors were made to the sizes agreed with you and your builder, and confirmed by you in a document bearing your signature. Our installation team attended site but were unable to install your doors as the aperture was the incorrect size and logically there has to be a charge for a second visit. This is all covered in your pre-installation pack, which stresses the importance of checking with your builder to make sure that the aperture is ready for installation. We have tried to help you with this but instead you have chosen to abuse the integrity of on-line review platforms as a source of genuine customer feedback, to post vexatious and malicious content in an attempt to force us to pay for your mistake. This matter is now with our lawyers. Regards, New Wave
The above reviews are the opinions of the individuals submitting them and not necessarily a true reflection of the performance of this business. We therefore disclaim all liability and responsibility arising from any reliance placed on them.
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