New Wave Doors Ltd

If you value customer service and communication avoid at all costs otherwise it will cost you! The short version is that I currently have a door that I can't open and the only company able to fix are New Wave Doors. Having agreed a repair was possible and a price to do the work I faithfully paid and had confirmation, from Claire, that the payment had been received and a date would be arranged 'in a couple of weeks time'. That was on the 1st Nov and I have heard nothing since, zilch, diddly squat. Don't be fooled that up to that point the communications had been plain sailing, they hadn't, it was slow but I accepted the Covid situation may be having an impact. Since the last email from Claire I have sent 4 emails (8th, 19th, 30th and 10th Dec) all without reply. I refuse to believe the workload, at New Wave Doors, has been so greatly impacted that one of my emails has not made its way to the top of Claires inbox, that even just an acknowledgement couldn't be sent, they do, after all, have £366 of my money. This is a rock and a hard place for me. I pull out, go to small claims to get the money back and I still have doors that don't work, leaving me having to replace the whole lot at far greater expense or I sit it out for an undefined amount of time ever hopeful that I will actually get an email and something for my money. What would you choose? The answer, for anyone reading this, is avoid New Wave Doors in the first place and choose another door manufacturer.