New Wave Doors Ltd

From my personal experience I would say the doors are a decent product but the manufacture and fitting is way below acceptable standards. A weather strip which should have been attached in the factory during the manufacturing process had been omitted from my doors. One of the fitters returned a few days after the initial installation to retro fit the weather strip. In doing so (using a large rubber mallet!!) he destroyed the finish on one of the doors from top to bottom . To say that New Wave's after sales service is "non existent" would still be an understatement. After many phone calls, emails, and a special delivery, formal Trading Standards letter of complaint (which was returned unopened). The door has never been replaced or repaired and as a customer who paid them @ £3,300 I have been treated with nothing but contempt. The photos of my doors are testament to the quality & service I have received from this company. I regularly look at customer reviews for New Wave to see if they are still trading, and if so, whether their standards have improved at all. It would appear that they are currently on a mission to ensure all "negative" reviews are taken down from all review sites. Their justification for this is that they have changed their name from New Wave Doors to New Wave Store. As a result they are claiming that all reviews relating to their former named company are now irrelevant and invalid. If only they would demonstrate this same level of effort & commitment to Customer Care.