Excellent service and great customer service from everyone involved I will definitely recommend this company in the future and will use them again for future projects
Excellent and supportive, friendly and on time. Overall an excellent finished job it’s minor issues.
Excellent services from initial contact at showrooms all the way through to planning and installation. Great advice and support, delighted with end result.
Excellent services from initial contact at showrooms all the way through to planning and installation. Great advice and support, delighted with end result.
An excellent job, both the ensuite and the bathroom. Would highly recommend the company plus all staff involved from the surveyor Scott, and Dan’s team to Steve the tiler. A job well done.
Very good, quick and cleaned up after work! would recommend
Everything from start to finish was professional. All under the stewardship of Grant.
The fitter, Lloyd was exceptional. A true craftsman
Even the post construction period is well marshalled. Grant will not ok a job until he is perfectly satisfied.
I would recommend their workmanship to anyone intetested.
Very goo all round, excellent standard of work. Would recommend kitchens plus.
Good service, great fitters, loved the end product
Delivery On Time
Installers Very Goob
Communication Very Good
Over All Very Good
Very happy with my new bedroom furniture, Grant was really helpful In tweaking the design to get what I was looking for. Great job well done, would recommend kitchens plus .
The project manager competent and amenable,
The goods were delivered satisfactory with nothing missing, the fitters were polite and efficient and the finished product was better than expected
Neat tidy, clean lines, very bright, very modern.
Stu our project manager was very helpful and efficient everything was handled well
A couple of snags were sorted out quickly and we are really happy with the service we received our new kitchen looks great
Everything and everyone has been spot on the job has been very fast and excellently executed finish is unbelievable we are really pleased with the service and we will definitely recommend the company in the future
Stu sorted out any problem very efficiently the delivery was on time and all the workers were very efficient and friendly all problems were rectified to a high standard
Stuart our project manager was excellent
As were all the other trades we had the communication was excellent and all questions were handled promptly
We are delighted with everything
Excellent service by Grant and from the fitters very pleased with the bedroom and quality of work
The whole installation was run by Grant in a professional and friendly manner, all the workmen were very good with special mention to Lloyd who’s work was exceptional. After walking in cold off the street we can not have had a better experience in purchasing a new kitchen . From the sales guys to the installers the whole attitude towards us was excellent. Need to mention Lloyd again- simply superb standard of work
Excellent communication and all the fitters have done an outstanding job. I was kept informed and up date to with installation , I am very happy with all work carried out in my home would clearly recommend to others
The installers were brilliant Paul and Ben with very good communication from the office and I’m very happy with the new makeover
Stu was on site or the phone everyday my delivery lads were on time and helpful but the fitting teams were exceptional and never stopped I couldn’t be happier with my new kitchen I will definitely recommend the company in the future
Project manager was very helpful and considerate the delivery was on time and our fitting team was very helpful and efficient we will definitely recommend the company in the future
Verry happy with the work done fitters kept2me informed about everything that needed to be done.
Fitters were verry neat and tidy
Pleased with the overall outlook of the work carried out
The work was completed quickly and to a high standard. All staff were helpful and friendly. Love the bathroom.
Very happy with the overall job, the fitters the manager, the delivery men, all worked very hard and never stopped and did a great job!
I have recently had my bathroom fitted by Kitchens Plus and I love it! From the delivery drivers being prompt, efficient and courteous to Martin our fitter who was excellent. He talked us through any choices and took time to ensure we were happy. Overall Kitchens Plus took time and made a real effort to look after us and make sure we got exactly what we wanted!
From planning to fit everything was great and we are very pleased with the finished kitchen
However the office communication was poor which let the side down
Kitchen fitter was a lovely lad very efficient as were the floor fitting team they were both good at their jobs
From beginning to end the whole process was very professional. We are so happy with the finish. We were always kept up to date with job. The fitter was very focused and hard working. Really really happy with the new bathroom. The quality of the products is first class you can see that it is really good. You can be very proud of your team. Well done and thanks once again. It looks amazing and can definitely recommend Kitchen Plus Bathrooms.
The fitter was great we are happy with the overall kitchen. Was just frustrating having to wait a couple of weeks for a door to come
Exceilent very tidy and good workmanship.
Had to contact a few times but allways able to get in touch.
Windows and installation not the cheapest but the quality is exceilent.
Grant was really interested in his job and performed it exceptionally well, Paul and Ben both very skilled, polite and hard working. The work progressed exactly as planned and every one has been excellent. We would be happily recommend kitchens plus
Fab job from Lloyd love my new kitchen really happy with kitchens plus no problem with the work
Grant was on site every day and dealt with any issue quickly, Lloyd was very good and we are very pleased with our new kitchen
Verry pleased with product fitters left my home clean and tidy
An excellent experience from start to finish, all staff involved were very polite and professional. I would highly recommend kitchens plus bathrooms.
Workers were very pleasant and worked hard and I'm happy with all of the products and the standard of work.
We are delighted with the new bathroom, I would like to sleep in it! The installers were very friendly and worked really hard!
From start to finish as a customer, I felt included and informed at each step of the way.
I have recently had my bathroom fitted from Kitchens Plus! Martin the installer was a lovely, helpful young man! Overall, I am pleased with the work carried out. All the staff were helpful and communicated well!
Absolutely love the finished kitchen it’s been a very big project but the end results are great
The installation teams were very friendly and our project manager was a nice and helpful throughout the project
Bathroom fitting was very good, bathroom fitters very good, fast and efficient.
I love my new bathroom! I am very very happy with the work and would definitely reccomend Kitchens Plus! Shaun my installer was very good and worked non stop
really happy with the quality of the products, love the tiles and the shower. The fitters did a great job and the follow up to resolve any minor issues has been great
Very happy with the overal fitting of my kitchen. There were some slight issue with attention to detail that could’ve been slightly better. The plasterer left a slight overlap on my arch but I’ll fix it myself. Thanks it looks lovely
Grant managed the job brilliantly & the delivery lads were very friendly. Paul and Ben worked around any problems and the comunication was constant throughout. We are very happy with our new kitchen from the planing to the finished job. Highly recommend kitchens plus and all the staff we dealt with from delivery to fitters and management in the office
I’m very pleased with everything, looking forward to enjoying the bathroom now. Scott the manager was excellent, went over everything with me, and sorted any issues straight away. Would highly reccomend Ian as a fitter and Russ does a canny job of hoovering.
Very happy with bathroom, would have Dan back tomorrow if there was anything else needed doing.
Bathroom looks excellent, Dan is top notch. Delivery went well
From start to finish absolutely fab, I’ve had both my kitchen and bathroom down and with no real problems at all thank you
Remodelled bathroom for my Father-in-law. Great job, very happy with final result.
Efficient, friendly service. Many thanks.
The installers in my bathroom were punctual, friendly, tidy and carried out excellent work. My project manager came every day to ensure All was well. I was told the bathroom could be completed in four day and it was exactly that. Everyone involved was helpful, friendly and efficient and the bathroom better than I expected and would recommend to everyone. I only wish I could get my kitchen done now. Excellent work!
Very pleased with the workmanship , small problem with the drawers ordered wrong but I’d recommend kp as I’ve had my bathroom fitted aswell. Thank you
very happy with both kitchen and bathroom.
truly nice tradesman and joy to have in my house.
My fitter Shaun was very good, and I’m very happy with the bathroom! I love it! I would definitely recommend!
The whole project went smoothly. From survey to completion. And very happy only took one day. :)
Over the moon everything went also smooth from start to finish. David the project manager :”/ surveyor was very pleasant couldn’t fault the job. Mark the fitter. Wow. What a fast precise worker. A credit to kitchens plus. Thanks
Our project manager was very helpful when needed and delivery driver was very helpful and nothing was a problem all the installers got on and completed all jobs without any problems
Really happy with the new kitchen
Only slight problem was getting exact times of when trades were arriving
Very good, installers were very professional. Tiler was very good, as was the installation manager and delivery drivers.
Project manager stuart was in constant contact and always available to discuss any queries
The delivery drivers are very helpful and friendly and the fitting team completed the job in a timely manner with great attention to detail
Prompt customer service and any issues where sorted immediately
Definitely recommend this company to friends and family
Installers kept us fully updated. We were informed through the installation. And had a manager available throughout the process
David the Manager sorted out a pretty tricky issue in realistic time, I’m so happy it was all finished before my holiday. Everyone very friendly and the fitter Andy was exceptional :)
Manager David was very helpful and polite
Delivery drivers were jolly
Simon the fitter was great
All communication was fine and kept well informed
Overall absolutely delighted with the outcome.
Love the bathroom! Everything went well with the fit.
Pleased with bathroom installation, everybody thinks its great. Sean the fitter is terrific, you could not get a nicer person, nothing was a bother for him.
Really efficient, courteous and very professional.
Everyone were very friendly and the kitchen is very nice and overall looks good
Grant has done an amazing job, had a small issue but was cleared up. The fitters Paul and Ben nothing was a bother to them, communication was good through Grant, on the ball at all times. Overall very happy with my kitchen, cracking fitters, will definitely recommend to others.
Big well done!!
Installers were excellent would recommend, extremely happy with end result
............very happy with everything 10 out of 10
Stuart my project manager was efficient and helpful
Dave and Alex my fitting team worked nonstop
I am pleased with the service and finished job
Everything ran smoothly from start to finish our delivery was spot on time and Simon our fitter was first class he kept us informed at all times we would definitely recommend this company and their attention to detail is off the scale
My project manager Stu was professional and extremely helpful excellent service
Andy my fitter worked very hard and all the trades communicated with me letting me know what was happening at all times
My experience with kitchens plus was brilliant and the finished job is amazing I would definitely recommend them to friends and family
My project manager Stu was professional and extremely helpful excellent service
Andy my fitter worked very hard and all the trades communicated with me letting me know what was happening at all times
My experience with kitchens plus was brilliant and the finished job is amazing I would definitely recommend them to friends and family
Very pleased with bathroom, looks good, clean, modern. Installers were quick and very good!
Paul our fitter was fantastic! The job ran smoothly all of the way through!
Lewy, I would like to thank you and your staff especially Martin for the outstanding professional work he has done in my bathroom and toilet. I would highly recommend your company to my friends and family in the future thank you! Mary and Iain
Delivery on time and communication was good from the office and project manager
Every one was friendly and the installer joe was very good and professional
Totally satisfied with the service and the kitchen is finished to a high standard
I have recently had my bathroom fitted by Kitchens Plus. The installers were very professional and I am very pleased. The workmanship is spot on. I love it!
Very happy with all of the work carried out by Kitchens Plus. All fitters, project managers, etc have been fantastic. Any queries or niggles have been sorted out straight away. Would defo recommend to anyone.
Really pleased with overall experience, price is very competitive, designed really well and fixtures/ fitters were quality.
Whole job has gone perfect ! We have requested some extras and that wasn’t a problem either. We would highly recommend kitchens plus and have done to our friends.
Everything was done very well. Everyone was very polite. We were surprised at how quickly the work was done and we are really pleased with the bathroom.
After a couple of small hitches everything came together well and we are delighted with our kitchen
We are happy with the kitchen and the workmanship from Lloyd, he was most accommodating with our requests. Grant was most helpful throughout
From start to finish everything gas brilliant
Our project manager stuart was on site every day and nothing was too much trouble
The staff in the office are really friendly and helpful , the fitters we had worked nonstop and completed our kitchen in just 2 days it’s been a first class job from beginning to end
First class kitchens plus
Great job. Special mention to Rob the fitter and his team and James the tiler who did a cracking job.
No real problems and job started and finished on time.
Follow up visit was a nice touch.
Our bathrooms fitting was excellent from start to finish, fitting team team was very good from day one. Would recommend this company to my family & friends.
All very pleased with workmen no complaints at all- easily recommend for service and completion of job
Very pleased with final result. Salesman promised lots of things that didn’t happen. Alarm people turned up on wrong days meaning family birthday was spoiled, plasterers work wasn’t good, didn’t turn up when next arranged.
Very happy with finished product, disappointed with time taken
................Very good, very pleased................
Great work and communication - absolutely lovely guys who fitted the bathroom. Would recommend to friends and family.
First class service - speedy and efficient throughout. Always kept us informed. Would definitely recommend Kitchens Plus!
Helpful staff and fitters. There were some problems with supply of parts but these were resolved and am very pleased with the finished bathroom.
Was delighted with finished job. Installer was a very helpful man and an extremely clean worker. Cleaned up after bathroom completed. Would certainly recommend his work.
Lads were very courteous, punctual and tidy. Bathroom looks lovely. Ideal for what I wanted and a perfect design. Would definitely recommend!
From the moment I went to the showroom I had confidence in the company as they seemed to understand I wanted my bathroom handled by one company who would do everything from measuring to fitting as I didn’t want to risk getting measurements wrong. I was also advised that a project manager would be on site every day to check how things were going and to make sure I was happy with how the installation was going. All seemed ok until the surveyor arrived to check the measurements the salesman had taken and the equipment ordered was ok. Unfortunately I was informed that the units I had selected weren’t possible with the handles I had picked. Not too much of an issue I thought so different units were agreed.
The job started on time and the fitters were excellent. Such a shame that the company did not meet my expectations when I informed them that they had actually fitted a smaller shower than I had before. I did mention it looked smaller at the time it was being fitted but was informed it was a standard size but as the project manager was never on site during the installation I couldn’t get reassurance from him. I believed it would be ok once completed and just looked smaller because of the mess during installation. I realised as soon as I had my first shower that it was indeed a smaller shower cubicle. The project manager informed me that the issue was discussed with the manager and his response was ‘she signed for it so not our fault’ . Had I taken the measurements myself I would agree with this reply but I trusted kitchens plus to measure correctly and certainly not to make decisions about the equipment in my bathroom without my agreement or knowledge.
Disappointing after sales service from Kitchens Plus although I must say that the fitters offered great after sales service as they came back the same day I reported a leak through the ceiling lights in my kitchen. This was sorted immediately. Maybe the company could learn a lot about after sales service and customer satisfaction from their fitters.
Everything ran so smoothly my fitter was eager to please and nothing was too much trouble
I would highly recommend kitchens plus one hundred percent
Our new kitchen is wonderful the layout has been optimised to its fullest potential everyone from start to finish has been a joy to work with and our job ran seamlessly
Our fitter Joe and our project manager worked tirelessly to get our job done to the highest standards we would recommend Kitchens Plus in a heartbeat
Excellent job! Would recommend Kitchens Plus to anybody!
Great service from start to finish the kitchen was hassle free and as pensioners that’s exactly what we were hoping for. Thank you
Very quick and efficient job done very well. Would definitely recommend.
The kitchen went in gr at no problems at all. Just looking forward to getting the floor down and everything tidied up:)
No pressure calls after initial visit to the showroom. 1st class service from design to fitting from everyone we came into contact with.
Great quality products, love the bathrooms!
Rob was a great fitter, would definitely have back, and Gary was a very helpful sales person.
Fitting went great from start to finish.
Order No. KP 54130
Very happy withe the quality of goods and the service provided by all staff. Steve our designer/planner spent many hours after the showroom had closed making sure that we were happy with our chosen products and the proposed design images.
Scott the Surveyor meticulously checked the plans, measurements etc and made several visits to ensure that everything was done to our satisfaction at various stages.
Mori & Ghaseem, our very capable fitters, were prompt and worked tirelessly throughout the project, only taking a 30 minute break for lunch! They also removed all traces of debris and rubbish from the site.
The electrician had all the prep work done before our old bathroom was stripped out and had the shower unit and additional wiring completed in a day.
All staff involved with this project were of a cheerful, friendly disposition and very professional at all times.
We would have no hesitation in recommending Kitchens Plus to anyone and we look forward to writing a similar review when KP return to replace our kitchen!!
Everything went as planned I couldn’t be happier. Would recommend and use kitchens plus in the future for any home improvements. Thanks you everyone. David C
My fitter Andy was amazing he never stopped from the second he got to the house my kitchen has been transformed and is a lovely place to be now
Thanks kitchens plus
So happy with the transformation of my kitchen my fitter John was first class and his attention to detail is amazing thanks so much kitchens plus
Very please with the work done - Ian the installer 5+
Very impressed by bathroom, it delivers what we thought it would. It has modernised the bathroom, and made the best use of space.
Job is fantastic thanks so much couldn’t fault any of the trades or staff involved. Highly recommend thanks AR
The transformation from old to new is great we are really happy with the service from all the tradesmen nothing too much trouble
We would recommend this company without hesitation
Our kitchen is beyond our expectations the attention to detail shown by joe our fitter is amazing everything ran like clockwork from start to finish
Bathroom looks great, just how I imagined, fitters worked hard good bunch of lads, tiler Stu did a fab job, couple of snags sorted by Phil, pleased with the finished result.
All the people from start to finish have been excellent I cannot fault them. I gave myself a few weeks to do the project and that has worked out great. Thank you everyone I love my new kitchen :)
Recently had a bathroom designed and fitted and the standard of products and finishings were excellent. We had a small problem following completion but this was dealt with immediately. I would have no hesitation in recommending Kitchens n Bathrooms as both their design staff and installers were brilliant
So happy with my new kitchen the transformation to the room is better than expected
Thank you very much kitchens plus
I would not hesitate to recommend the company in the future
Absolutely over the moon with my new kitchen it is so much more light and airy and such I nice place to be
I am really pleased with the quality of the bathroom and downstairs cloakroom installation. The fitter and tillers have done a fantastic job. The service we received was second to none.
Over the moon with the kitchens few little issues but they got sorted quickly as expected :)
Lewy, the project manager, was always willing to sort out any issues promptly which was good customer service. Joe the electrician was great and Morteza the plumber was pleasant tidy and always willing to help. Both tillers were very pleasant also but had to come back out to rectify some issues, which they did.
My kitchen looks great in the end. It took a bit longer to get snagging done than expected but the end result is great
Great customer service, issues resolved fast! Really happy with the results.
Highly recommend the fitting staff of KitchensPlus bathrooms. Thanks to them I now have a lovely bathroom!
This fitting of our bathroom was the second time we have used Kitchens Plus due to the professional and very attentive service their company provides. The quality of the products has been on this occasion outstanding and the attention to detail extremely pleasing. I have no hesitancy in recommencing the company to family and friends
Another job completed to a high standard I have had my bathroom kitchen windows bedrooms and conservatory done and am over the moon with them all any problems I had have been sorted out straight away with no fuss I would definitely recommend the company in the future
Kitchen is way better than expected without any problems. Just a filler to glue in but apart from that fantastic. Thanks
Absolutely in love with my new kitchen very professional from start to finish . The fitter mark went out of his way to help no problem too small
Thank you Kitchensplus
Great bunch of lads! Here on time, cleaned up before I was home from work.
They contacted me when they finished the work, and went above and beyond to be helpful. Very honest good lads!
Kitchens plus have done a great job of my new kitchen. Mark the fitter and Grant the surveyor worked together great. A few snags were expected but David the project manager came at the end to log these which I was impressed with. Great service thank you :)
The trades were all excellent even after encountering a few unforseen problems. David the project manager was great in sorting this out. My kitchen looks fantastic . Thanks Julie
Overall very pleased with finish nd quality of the kitchen
Our fitter Lloyd was very friendly and again the job was finished to a high standard
There were a few issues during the refit but these were resolved quickly without any fuss
The service from sales to install was quick, friendly and efficient. Overall install was very smooth and professional. Some snags along the way with communication post job but it appears we hit on a company restructure. The kitchen is beautifully made and skillfully installed. Kitchens plus were happy to sort out any issues we had to ensure that all our expectations were met and we got the kitchen we wanted.
Overall a very positive experience
Love my new kitchen , fitters were great and whole process was smooth. David the project manager got my plastering touched up at the end as well no issues. Thanks
The kitchen is so much better now it’s been redesigned and it is a lot lighter with the new French doors
Couple of teething problems that had to be sorted along the way but overall very happy with the finished article
I am over the moon with the finished article
Every one has been helpful from start to finish
My new kitchen is so much brighter and a pleasure to be in
No hesitation to recommend kitchens plus
Really happy with the end result of the kitchen
Hit a couple of snags at the start but they were sorted out
The floor, tiles and kitchen complimented each other really well
I would recommend kitchens plus
would highly recommend kitchens plus. Excellent service from start to finish in particular lloyd the kitchen fitter and grant the surveyor/project manager. Great job from start to finish.
Super happy with my kitchen. The lad only came 4 weeks ago after a Knock at the door. We didn’t know what to expect and now I’d recommend this service to anyone! Ask for Andy the fitter he was such a good bloke. Nothing was a bother. :)
Lloyd the fitter was amazing and we’re super happy with the outcome. Happy to recommend kitchens plus. Thanks everyone !
Fantastic service great staff from start to finish will be more than happy to use them in the future
Bathroom fitting went smoothly and timely.
Excellent service both by the fitters, and the office staff. Any problems were dealt with courtesy and efficiently . Would recommend to friends and family.
Love the finish of my new kitchen. I’d be happy to Recomend kitchens plus. Thank you
Joe our fitter was outstanding a real perfectionist. We could not be happier with the final outcome. From David the designer down in Monkseaton to the plasterers Phil and his lads. All rubbish was collected the day after the fitter finished and then David came back to inspect the work and to check we were happy. A class act. We’d be happy to Recomend Kitchens plus to our friends and family in the future ! :)
Everything about the bathroom is outstanding, fitter informed me of the process throughout the installation.
Bathroom looks amazing.
Highly recommend KitchensPlus!
After looking at a few places for my Kitchen, I eventually decided to use Kitchens Plus. I am thankful now that I did. Not only did they beat the price of Wren but also the quality, the workmanship and the professionalism of the whole team was excellent. I very rarely write reviews, but just wanted to let people know, they have gone above and beyond to help me.
Many thanks again.
Over the moon with the final outcome of my kitchen, the quality of the units are fantastic and the tradesman were no bother at all. Thank you kitchens plus and all involved.
We're having a new kitchen fitted by kitchens plus from Team Valley. They fitted our bathroom about 4 years ago from their Kingston Park branch and now we need a new kitchen we felt that the quality of their product and the professional attitude of the staff together with value for money it was a no brainer to go back to kitchens plus. Happy to recommend.
We are delighted with our new bathroom. The whole process went very smoothly and we had excellent fitters. They worked very hard and were very approachable nothing was too much trouble. The tiler was superb and the finish is immaculate. We had someone come each day to check that we were happy about everything. The end result is a beautiful bathroom and two happy people.
We’ve recently had a new bathroom installed by Kitchen Plus LTD . The installation staff were professional , knowledgable and approachable for what we wanted and needed, nothing was a bother. The. Bathroom itself is good quality and with that comes a slightly higher price but we felt well worth it. We have had two after sales contacts asking if everything was ok. It is better than ok, we are absolutely delighted and as older customers we are delighted with our new bathroom. My problem now is my wife is looking at getting a new. kitchen. See you soon .
We had a bathroom fitted by Kitchens Plus and we are very happy with the job. The quality of the products and installation is very good. The fitters were tidy and pleasant and the job went smoothly.
Thrilled to bits with our new bathroom. Start was held up due to bad weather but once the lads started they did a great job.
I can't recommend Kitchens Plus highly enough.
The Job carried out by Kitchen Plus Fitters - Michael and Greg was absolutely Fantastic .
Excellent quality Windows. Great service from start to finish and of the highest standards.
Thank you for all your work and a special thanks to Michael / Greg.
I will definitely be a returning customer!
I recommend this Company to anyone.
Excellent quality Windows and doors no mess left the fitters very friendly
We are very happy with our second bathroom purchased from Kitchens plus.
Great choice, very helpful designers in store and at home .
Jack our fitter couldn’t do more to help run things smoothly and create a beautiful bathroom.
We had new Windows fitted 3 years ago , good product, well fitted by professional tradesmen. Very good after sales service.
Great service from start to finish. Had a full bathroom fitted. Good choice of products, lots of help from staff to help us choose our new bathroom. David the sales Manager was excellent. Servayer turned up and give us good advice. Fritters turned up when they said they were coming. Delivery of goods turned up on time. Fritters started work straight away, they were clean and tidy throughout. Rob who was in charge kept thing's ticking over nicely. Rob kept us up to date with work throughout the full fitting of the bathroom. Was very pleased with the standard of.workmanship, and very happy with the finished job. I would certainly recommend Rob and his team of fitters.
We had new windows installed ,from start to finish it was a clean efficient and professional job and their staff are top tradesmen (David and Dale ) I would recommend this company to anyone
Recently had a new kitchen fitted by Kitchens plus. Was a big job as had plastering throughout kitchen and large room off it first aswell as new kitchen had new flooring etc, so took 3 weeks to complete. However, it was worth the wait as the new kitchen is great. All of the tradesmen were professional, punctual and did a very good job. All of the staff at kitchens plus Team Valley were friendly and helpful and ensured that we got what we wanted for our kitchen. There was a few little hiccups through the process, which were very quickly sorted. I would recommend kitchens plus and would use this company again for future home improvements.
After checking out numerous showrooms, we decided Kitchens Plus was the ideal company for the whirlpool bath we wanted, at the right price. We used a showroom close to our home town of Stanley but needed a special order for our requirements. Which were noted at the time, but would take about 6 weeks, which we accepted. On arrival, our old bath was removed and the new whirlpool unwrapped by the contract plumber. It turned out to be the wrong design, which we reluctantly accepted because we now had no bath, but which necessitated the other work which we had wished to avoid. The plumber and electrician both arrived on time and did and excellent fitting job. At no extra cost for the additional work required.
The following day, we contacted the complaints manager at the showroom to bring this issue to his notice, but his attitude towards us prompted my wife to close down her phone on him.
I subsequently contacted the managing director, Mr. Derek Bolton at their Newcastle HQ, personally, over the attitude of this man. Any doubts we may have had over personal service were dispelled with the speed in which he replied to me, with a generous recompense offer for our experience, and very satisfactorily dealt with the situation in a way we can be very assured that we would not receive the same treatment should we require any further service from them.
In all, the staff were very obliging and friendly. The quality of the furniture and fittings sold by Kitchens Plus are in the top range. I would definitely use them again and recommend their products. The conduct of one person does not reflect the company overall.
I would like to say how impressed we are with the end to end service of Kitchen's Plus. From the outset when Scott came to do the initial quote he did not use pressure sales tactics and spent time understanding what we did and did not want. The price was great for the makeover we wanted so ordered there and then. Soon after and as expected the next chap, forgot his name, sorry, came to do the exact measurements for the doors, tap etc to be measured. We were kept up to date as to the time of delivery which was bang on and the time for the installation all went to plan. Andy came to complete the fitting and was exceptional, the finish is perfect and we are delighted with the end product. Andy was professional and friendly throughout and gave us advise on covering tiles etc. A great job , thanks very much team, hope you like the before and after photo's we have attached. Very happy to recommend to anyone requiring a makeover or new kitchen.
Just had my bathroom and down stairs toilet done would highly recommend this company they always say you only get what you pay for well you get more than that first class job and high quality.the fitting team we had where first class tradesmen the fitting team was dan was the plumber and Steven and Paul the tiler where first class and not forgetting the electrician.and of course the salesman who came to our house he was spot on about kitchen plus and not forgetting the whole team from kitchen plus .just we are a very happy with this company
While it is some time since this installation began (1.12.2014) the last visit 29.06.2016! For a job that was to take one week. An experience I would not wish anyone to go through - my advice is NOT to give them house room! As it is mentioned in comments on here they take your money and stuff you. From starting the job our complaints went on not just months but years. The problem being the initial team put on the job were not capable to do the work, but fault after fault arising! Trying to make out a lot was our fault! Actually telling us the cooker hood was not compatible with the hob but did nothing! The kitchen tap was a nightmare - did not resolve, only to mention a couple of many issues. As also mentioned by others - do not turn up for appointments, do not return calls which delays matters further. Customer satisfaction has not been in the remit for us at all. I would never again go through a company where they have all the money up front before you are satisfied with the job! As mentioned on here - do your homework before you commit. I actually wondered if complaints were escalated to the actual owners of the company - if they thought it was acceptable practice to treat people the way they do! WOULD NEVER RECOMMEND.
My dear departed Dad used to tell me 'you only get what you pay for'. Usually he's right but with Kitchens Plus you get more than you pay for. We finally decided to get our new en-suite bathroom. The end result is fantastic. The workmanship and quality of the fittings are second to none. Our fitter/plumber/tiler was a very professional man called Steve. Not only did he leave us with a dream en-suite, he also helped and advised me on a whole range of non bathroom related issues. Stu the electrician was first rate. Kitchens Plus quality control is noteworthy. Phone calls every day ensuring all was well and visits from a quality control man. I can't recommend Kitchens Plus highly enough. Thank you for all your work and a special thanks to Steve
Dear Mr Whinfield, thank you so much for taking the time to write your review and I am delighted that you were happy with the service we provide and ultimately the finished product. Hopefully you will recommend us to your family and friends, plus I hope that you will consider us for any other home improvements that you may carry out in the future, as we do everything from boilers and resin bound driveways to automatic garage doors and artificial grass, as well as the obvious products of kitchens, bathrooms and windows.
I would like to say what a great job Kichensplus workers ,fitting my kichen starting with Danny the sales man to the phone operators . We where kept informed with every thing was going to happen from the builderswho came first, and done a fantastic job and very tidy . then the electricity man came ,again on time ,and tidy .Then the fitter Andy came and what a great man very friendly here for 5day and fittered our kichen, always. On time worked all day with out a break .And what a fantastic kichen my wife and I where over the moon with the transformation . And I would not hesitate in Recamending Kichenplus .
I am now having my windows fittered by Kichenplus who else
From Mr & Mrs.Watkins
Dear Mr & Mrs Watkins, thank you for taking the time to write your review. Obviously I am delighted that you are happy with the service received and the finished kitchen. Your kind words about the installers will be passed on of course and I'm sure all involved will be equally happy that you've taken the time to give them praise especially in a climate where complaining seems to be the common culture. Once again, thank you for using Kitchens Plus again for your windows which I note have now been installed to your satisfaction also. Please don't forget that for every completed recommendation you put our way we will pay you £250 so I look forward to receiving some from you in the future.
The work was well done and we are so pleased with our kitchen!! The team of workmen were exceptional!! They worked hard. If they said they were going to be there they were there. They gave us up dates on the work they were doing and they worked as a team. Most of all they were very clean and tidy in a dusty environment! Thank you so much
We recently had a bathroom installed from Kitchens Plus after the works they carried out on our Conservatory and Windows. We were assigned Ian and Russ as our fitters. They started the works on the 5th January after the delivery on the 4th. The lads worked hard to make sure the bathroom was completed to the highest standard. Ian and Russ are an absolute credit to Kitchens Plus and I would highly recommend to anyone.
As we were so happy with the kitchen, bathroom, en- suite and windows fitted by Kitchens Plus it was no surprise that when we decided to have a garage conversion we returned to them. Adam came straight out to se us and everything was arranged in a timely fashion. We were introduced to our team who worked extremely hard and completed the job within 7 days to a very high standard. In conversation with the workers we decided to go ahead and have a resin drive laid at the same time. Adam took us to see some that they had previously laid and this gave us the opportunity to chat to other satisfied customers.
We were delighted with the finished product and after being told, along with our neighbours, NOT to walk on it for at least 24 hours we bade the team farewell.
Imagine my horror when one hour later my neighbour arrived on my drive to admire it followed 5 minutes later by a delivery man. I rang Adam in dismay who arrived back in record time to reassure me that he had phoned around the team and would have someone back to help. Eric drove straight from Newcastle and by the light of his head lamps repaired the damage. For this we were extremely grateful.
It is for this reason that we return to this company time again as they can be relied upon to do a good job and go over and above to ensure our satisfaction. Thanks to everyone involved.
Satisfied overall. A few little hiccups along the way but were quick to rectify. Would have been 5 stars but 1 product item was missing from delivery which delayed overall completion. Product is of a high quality,sales service was good,fitting team were generally reliable. All told I would recommend Kitchens Plus for future work.
My New Fitted Kitchen - Teeside.
I couldn't fault the service from start to finish! The crew we had to do the installation were friendly, effective, tidy which i was happy with as i like to keep the place spotless, excellent workmanship from all involved! The company provide a project manager on every job as i now understand. We were lucky to have both David and Chris inspecting our job so i can assure you you're in safe hands! I'd highly recomend Kitchens Plus!
The fitter we had Andy F was fantastic! His attention to detail with respect to the finish has been supurb ! I was pleased to see the long days he was putting in to complete our beautiful kitchen! I would without hesitation recommend kitchens plus for being thorough from start to finish. :) Over the moon !
Don't be put off by the mixed reviews on here - we had a bathroom fitted in July 2016 and couldn't be happier.
We spent time with the Kitchen Plus office in Team Valley designing and choosing our suite, tiles, flooring and finishes. We were then given a quote for all the work including fitting, VAT and delivery.
We agreed a fitting time and had text messages to confirm dates. Our fitter was excellent and worked really hard to make sure the job was done as well as possible and everything was to our requirements. He stayed late if needed and always made sure there was power and water available.
The Project Manager checked in with us to make sure we were happy and chased up any problems quickly. There were no hidden extras and the job came in on budget to the penny.
The end result was a terrific new bathroom finished to a high standard with excellent workmanship. I'd recommend this company and would definitely use them again.
had bathroom stripped and renewed.with good advice from firms representative. start date. given .andy and tom arrived on time . worked non stop until home time. they cleaned up every night. and kept us informed every step of the way. they left us with a fabulous bathroom. can not praise andy and tom enough for the way they worked . and the way they treat two pensioners . well done lads
Kitchens from Hell more like - We had kitchens plus to fit our new kitchen, which started April this year. We had problems from the start and to date mid August the kitchen is still not complete. The excitement of having our first brand new kitchen soon turned into a nightmare. The tiling was the biggest problem, but also bench top was damaged floor was damaged and tiles had to come off as they were not satisfactory. After going to trading standards we got a refund of the cost of the tiles and tiler. We now have sourced our own tiler to do the job but can not get it done until October. Avoid this company like the plague!!! We did put a seven page complaint in to the company but got no response. Every time we rang to speak to the person dealing with our kitchen they were not available and were always promised a call back - that never happened. We would never use this company again nor recommend it to anyone.
We wanted a wet room, nice and flat so we had no steps - we were thinking ahead to when we were getting old as we had knees and back problems - 'surveyor' came out and took measurements, we pointed out the concrete floor visible around the toilet area as we had changed the original toilet. We were told yes we could have a wet room but because we had the concrete floor it would take 2 weeks to complete as the concrete needed to be dug up. We also were to have a larger style cupboard re-installed where we had on previously. Were told the walls and floor would be waterproofed. We were happy with the price. Before work started we were asked did we have use of another toilet and wash facilities. We said we had another toilet but the shower we had leaked so said it was important work was completed on time. Workmen did not arrive on agreed day - we rang up to be told work could not start until we paid upfront - something that had never been mentioned to us before, but we paid our money. Work started the following day. Bathroom was gutted of toilet. bath, sink, shower and tiles removed from walls and floor. Then we were told we could not have a wet room due to the concrete floor. 'Surveyor' arrived told us he had overlooked the concrete floor - no way we said it was pointed out to you - sorry he said!!!!! We were also told we couldn't have the cupboard - even though there had always been a cupboard in the same place. It means the work bench wont fit so produced choices of benches we could have - but didn't want! Then he ordered a shower tray - that we didn't want - but we don't want a shower tray - we want a wet room - flat - with tiles. It will be ok he said it will be nice - but it is not want we want and have paid for. We rang and asked for our money back - we cant have what you agreed to in contract so we want our money back - they wouldn't give us our money back. We will send a different surveyor - he said of course you can have a wet room he said I will let the team know. Great. Team arrived the following morning - 2nd surveyor hadn't told them we were to have the wet room as contracted. They walked off the job saying they were fed up of Kitchensplus. We were left with a gutted bathroom, a small toilet and unusable shower upstairs. 2nd surveyor arrived and a new team of workmen - we were told again we couldn't have the wet room - but what we do will be lovely - but we want a wet room - that is what we have paid for - we cant step into a shower. We went to the shop we rang the shop no-one rang us back when we told someone would ring, we told them we wanted our money back they refused. We were persuaded to allow the work to continue to give us facilities. Work finished - we have a 4 inch step into the shower - but we don't want a step!!!!! They broke their contract with us. Work, due to all the errors took 4 weeks. Rubbish was thrown into our front lawn and was left 4 weeks ruining our lawn - we had to ask them to remove it all. When things go wrong they wont listen to you. We are still waiting to hear from them about our complaint. As long as they had our money they didn't care what we wanted. They will not get our recommendation.
We received an installation of windows from this group and the quality is poor, leaking seals, sealant dried up after 2 months and the aftersales performance is shocking. Do not use this company for anything.
I recently had a bathroom fitted by Andy of Kitchens Plus, he was a nice friendly chap who has first rate work. He was so easy to work with and carried out a superb all round job. Both the electrician and plasterer completed tidy work with no mess. 10/10 for detail! I would have absolutely no hesitation in recommended Kitchens Plus
Has to be the worst experience ever. Went wrong from day one. Changed my order without consulting me. No taps delivered with the order. Made out to be a liar when complaining about damage made when fitting the bathroom. Fitters contracted in where good but constantly hassled from the project manager. Never again. Be warned.
Had a kitchen installed recently by KitchensPlus. Happy with units chosen. Installation team great. Customer Services poor. More detailed review on Kitchens Plus Facebook.
Once they have your money that is it the aftercare service does not exsist appointments made for issues and no one shows up and when they do after 3 weeks you still here nothing and you end up chasing them time after time.
It is interesting that they do not have a facebook page or any other media outlet to air your views and there website only really shows all the happy customers i was a happy customer when the kitchen was fitted but it is what you do after is more important.
Build on family values i dont think so.
the kitchen is fine and thye kitchen fitter was good but they did not measure the kitchen and the fitter found it was notsquare which added more time one of the walls that had been scimmed the plaster fell off no one from kitchens plus cameto see me. customer service was adisgrace and they dont tell you that you pay all your money before the job is finished .i was intending to have my bathroom done but not from kitchens plus no way.
We agreed to have a Bathroom installation done by Kitchens Plus in March which turned out to be a great decision. They were all super accommodating, very friendly and they also went above and beyond to help us and do the job. The finished job exceeded our expectations and we would highly recommend. As for Craig the fitter, he is an amazing asset to Kitchens Plus and needs a pay rise, love him.
I had a kitchen and bedrooms fitted by kitchen plus and I've been very happy with their work. Decided to add to our bedroom furniture and ordered some drawers. After waiting over 3 months they were delivered with no drawer fronts/tops/handles. These drawers are free standing and should of been should of been delivered fully assembled We have been in touch with them several times concerning this matter , but no one has got back to us. Very disappointed in this company, I feel they are happy to talk your money when your placing a large order but when it's a small order they are not interested.
We had Kitchens Plus carry out the project of our new bathroom. Everyone there was efficient, straight forward and I would definitely recommend them to all my friends and family!
Overall, I am very pleased with the job. Greg the Project Manager, Michael and his team of installers were all spot on!
Lovely job done by Kitchens Plus and Shaun. Ace work!
We are very happy with our new bathroom from Kitchens Plus - the fitters were very contentious and even happy with our neighbours!
What we found when having our Bathroom fitted by Kitchens Plus is that everyone there was fantastic. The installers never stopped from start to finish. We would definitely recommend Kitchens Plus to anyone we know. 5 Stars for Steven the installer!
We are very pleased with our new Bathroom from Kitchens Plus. The fitter Dave was excellent, punctual and hard working.
The fitter who we had to fit our bathroom, Mike, was a perfect gentleman. Nothing at all we ask was a bother to him. He couldn't actually do enough to get everything perfect. I would definitely give him 5/5
Our brand new bathrooms fitted by Shaun was expertly installed and has given us total satisfaction. We could not be happier with the end result. Shaun was extremely helpful and pleasant and best of all still 100% professional.
The bathroom I had fitted by Kitchens Plus looks first class - really good job and definitely meets our expectations. The only minor concern we had is the dust caused but that was nothing in great scheme of things. Well Done!
The installer for Kitchens Plus, Craig worked very hard and the job is excellent. I will definitely be a returning customer!
From start to finish the Bathroom was very well co-ordinated. I was kept informed of all works that were to be carried out on a daily basis from, Project Manager to the Installers Craig and Robert. All teams that were involved were prompt, worked hard all day and tidied up as they went along. It was nice to deal with teams of workmen that were very pleasant, polite and most of all considerate.
I am extremely happy with both installers involved in the project of creating my new Bathroom, Paul and Gary. What I am most impressed with is the attitude and quality of the work all round.
We had Kitchens Plus install our Bathroom early April the work that was carried out was Brilliant. All workmen involved were very pleasant and had a lovely manner. Overall, the work was excellent and we are over the moon with our new Bathroom
I am delighted with my new bathroom. All of the work was carried out to a very high standard. They were also very professional.
The whole team were very pleasant and enjoyable to work with. I had no issues whatsoever with the installation team.
I am very impressed with the care and dedication taken. I would definitely recommend the fitter Craig.
I am so happy with the work done in my bathroom . Steve was very friendly and professional throughout the job. He was a lovely man, he even fed and looked after my cat.
It was nice to have the same person completing all the work done in my bathroom. I was able to build a good repour with Steve and it was great just dealing with one person. He done an amazing job.
Beware of this company. We had our bathroom fitted by kitchens plus and it was a complete nightmare! The fitters were lovely but the actual company no. We were promised to always have a flushing toilet but had NO working toilet for 2 days! We had NO bathroom sink for 2 weeks!!! Which was a nightmare with small children! Beware!!!
Complete bathroom re-fit
First class service from start to finish, we are over the moon with the results. All the trades men arrived on time, never stopped from morning to night, they were all friendly, curtious and very tidy. The job from start to finish was under a week which was great, completed 13/02/16
Windows and doors fitted from kitchens plus are excellent/efficient/helpful/friendly cannot fault workmanship in any way. 26/1/16
VERY PLEASED WITH ALL THE WORK DONE,NICE LADS ALL OF THEM WHO HELPED TO FIT MY KITCHEN ON THE 15/1/16 FROM KITCHENS PLUS.
Windows/doors bought from kitchens plus installed on 19-01-2016 excellent fab,very efficient team.
windoows and doors installed by kitchens plus,25.01.2016, excellent work and in a friendly manner,
Work done very efficiently and promptly and to an excellent standard,fitters Good humoured and skilled team,
the electrician was thoughtful,explained work,pleasant what he did was fine, the plumbers work was outstanding on the radiator and oven,overall very satisfied.kitchen completed by kitchens plus on thursday 21/01/2016
PURCHASED DOUBLE GLAZED WINDOWS AND DOORS IN DEC 2015 FITTED ON THE 7TH JAN 2016 VERY PLEASED WITH FITTING AND OVERALL INSTALLATION
had kitchen installed from this company on 10th January 2016 excellent work,very helpful.
Bought double glazing from kitchens plus fitted 04/01/2016 very happy with the job
Bought from kitchens plus windows and doors fitted in january 16,good team,worked all through the bad weather very pleased.
Purchased from kitchens plus and fitted on the 14th jan 16 great job excellent fitters.
Having opted to replace our windows and doors we decided in december to buy from kitchens plus, they were fit by 1st class fitters in january and the result was 1st class workmanship very pleased.
Decided to buy a bathroom from kitchens plus in dec 2015 got installed jan 2016 no mess left,no problems with fitter Craig,plumber,plasterer,builder and installer good work all round.
ORDERED FROM KITCHENS PLUS IN DECEMBER HAD FITTED IN JANUARY, VERY PLEASANT AND HELPFUL MAN [JOE BELL FITTER] PROFESSIONAL JOB WELL DONE,VERY PLEASED WITH KITCHEN
Purchased windows/doors in december 2015 completed in january 2016 excellent, clean,quick professional workers from kitchens plus.
BOUGHT DOUBLE GLAZING IN DECEMBER FROM KITCHENS PLUS,HAD INSTALLED IN JANUARY,DELIGHTED VERY POLITE,HELPFUL AND FRIENDLY,I WOULD RECOMMEND TO OTHER CUSTOMERS.
A wonderful tidy job,very pleased,thank you.windows and doors look great.
very professional service,approachable teams,good clear information given to all queries,would definitely recommend to others.